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Frequently Asked Questions & Terms & Conditions

In this section, we hope to answer your questions. If, after reviewing this section, your question is still not answered, please do not hesitate to contact us with any questions that you may have. We will have a response back to you ASAP during normal working hours (Mon - Fri 9am - 3pm / Sat 9am to 12:30pm QLD Time).

When will I get my order?

Most orders are shipped within 24-48 hours, after placing your order. This excludes weekends and public holidays. On the odd occasion our stock quantities may be slightly out and your order may be delayed. We will contact you if this is the case.
All orders are sent via Australia Post and deliveries are between 5-7 days to most capitals and surrounding areas, and for regional areas between 7-12 within Australia for standard postage.

 Do You Offer express shipping?

Yes, we do offer express postage option. This is options is available at checkout at an additional cost.
Please note:- Australia Post do not guarantee next day delivery for express post.

Do you ship C.O.D. (Cash on delivery)?

No, sorry we don't. All orders are posted via Australia Post, who don't offer this as a service. We have other payment options, please see below in payment options.


How do I check the status of my order?

Once you have placed your order, you will receive an email confirming your order. When your order has been marked as shipped, you will automatically be emailed the tracking number. All orders are shipped with tracking and can be tracked via the Australia Post website, using the tracking number provided. If by chance you haven't received a confirmation email from us with the tracking number, please check your spam/junk folders and/or contact us.

What are your shipping costs within Australia?

With shipping/freight charges increasing we recently had to make some changes. These are effective as of the 1st June 2024.
Flat rate postage of $12 for standard parcel or express for $17.
If orders can be sent cheaper, a refund for the difference will be processed back to you.

Please note: If you would like your parcel left unattended, please provide authority to leave in a safe place, in writing, at checkout point using the comments section.


Do you SHIp internationally?

Yes, we now offer shipping to New Zealand, USA, CANADA  & UK.

There are no free shipping options for international orders, and shipping is calculated by weight. Shipping prices are available at check-out, but we are happy to give you a quote prior to making a purchase. Please contact us with your wish list.
We can also ship to other overseas countries not listed above. Please contact us with your wish list and we can provide a quote for you.
All prices on the website are in Australian Dollars.

All international orders are shipped via Australia Post and then passed onto the relevant postage service in your country.
There may be delays in international orders due to customs clearance in both countries - these delays are beyond our control. Please allow 28 days for delivery of your order.
International buyers - please note: Import duties, taxes, and charges aren't included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

PricinG & GST

All prices shown on the website are in Australian Dollars and include Goods and Services Tax (GST) and are subject to change without prior notice.
Prices do not include international importing duties, taxes and charges. Please check your country's customs office for any additional cost importing may cost you.

Please see above for shipping prices.


How do you handle Out of Stock Items?

That Crafty Place! makes every effort to ensure we have ample stock of all products available. Unfortunately at times, due to being a retail/online business stock quantity will vary slightly due to loss and/or damage incurred in store. In the event that we do not have an item in stock which you have ordered but we can still source it, we will contact you and let you know that there will be a delay.  If the item ordered is not in stock and/or the supplier no longer stocks or manufactures the item, a refund for that item will be sent back via the original payment method.

Can I make a change to my order?

Please contact us immediately if you need to make changes to your order. Once your order is packed and shipped no changes can be made sorry.
. To avoid any errors please review your cart and checkout details carefully before finalising your order online.

Do you have a brick & mortar store?

Yes we do. That Crafty Place! is located at the beautiful coastal town of Yeppoon, 45 minute drive from Rockhampton.
Shop address - Shop 3 / 1 Barry St, Yeppoon QLD 4703 (Corner of Queen St) Shop frontage is on Queens St.

Can we pick-up online orders?

Yes, pick-ups are welcome. Please select pick-up when placing an order online. In the comments sections, please state when pick-up will be. Pick-ups can only be done during opening hours. Most orders will be ready within 24 hours. Peak times ie. Christmas, it may take up to 48 hour.
Payment can be made at time of pick-up by eftpos or cash.
Shop address - Shop 3 / 1 Barry St, Yeppoon QLD 4703 (Corner of Queen St) Shop frontage is on Queens St.
M-F 9-3pm & Sat 9-12pm

 Is THIS a secure site to Order from?

We are very concerned about site security on the Internet. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from and we are doing everything we can to continue to operate a secure site. 
Online payment option is via PayPal. Please see below for other payment options.

What are the Payment Types and Terms?

Payment method for your online order is via PayPal. PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance. 
We also offer other payment options - Bank Deposit, Cheque/Money Order or you can choose to place your order and call us with your card details. Cash on pick-up only.

Afterpay is now available for stock purchases only. 

What is your return policy?

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to That Crafty Place! within three (3) days of the receipt of the order.  A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

Any discrepancy with your order should be reported to us immediately (within 3 days). This will ensure prompt corrective action is taken on our part. 

For returns where the Product is subject to a change of mind, no refunds will be issued. A store credit will be offered instead, for the amount paid as per the invoice. Returned item must be unused, unopened and in resaleable condition, and need to be returned within 7 days. For change of mind returns that have been opened, used and/or not resaleable, the return will be rejected. Change of mind on clearance/reduced to clear items will not be accepted. There is no re-stocking fee but the customer will have to pay the return postage, if the item can't be returned in person.   

The customer is responsible for the return of goods back to us, including any costs incurred in the return of such goods. can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

If you have any queries regarding the return of your item, please contact us by phone or email. Please use your order number with any correspondence.

Do you have a Privacy Policy?

We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.

From time to time, we will send informational e-mails to you concerning That Crafty Place! information only. These could be specials, contest information or short messages containing information that we think you would want to know. We share some basic shipping details with Australia Post for the sole purpose delivering your order, and allowing you to track your parcel on its journey to your door.

If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.

Do you sell Gift Vouchers?

Yes, we do sell gift vouchers in $25, $50, $75 and $100 amounts
These can be purchases online by clicking on Gift Cards, or they can be purchased instore.

HOW do you redeem Gift vouchers?

Using your gift voucher is easy:
Visit our website and select the items you are wanting to purchase, by placing them into your shopping cart. 
When you have finishing shopping, proceed to CHECKOUT.
Check you order and make sure all your details are correct.
You can redeem the gift voucher by entering the gift voucher number in the 'gift card' section at checkout.
If there is still a remaining balance to be paid after the voucher is entered, please proceed to payment via PayPal, or select pick-up and contact the store to organise payment via eftpos, bank deposit or payment at pick-up, to complete your order..
Gift vouchers can also be used instore, by presenting the voucher to the staff member upon finalising your instore purchase.
For free shipping options, the total sale needs to be over $100 after the discount is applied.

what are coupons & how do I use these?

Coupons are like gift vouchers but are issued by That Crafty Place! as a promotion. These can be issued as a set discount amount or percentage off the total sale.
These are redeemed the same way as a gift voucher, by entering the promotion number at checkout in the 'enter coupon' section.
The sale is then finalised the same way as a gift voucher.
Coupons are issued as a one time use promotion per customer, and come with a short expiry date.
For free shipping options, the total sale needs to be over $100 after the discount is applied. 

 Do you have a rewards program?

Yes, we do have a rewards program. Our rewards program started on the 1st August 2023, as a thank you for your loyalty and support.

For every $400 spend, you will receive a $10 voucher to use on your next purchase. Points will automatically be calculated at checkout for instore and online purchases. Your receipt will show your progress. Once you have reached $400, a coupon will be issued for the $10. This can be used instore or online.
As the rewards program started on the 1/8/2023, points will be calculated from this date only. Purchases made prior to this date will not be included. 
To be part of the reward program, you will need to supply basic personal information - Name, Address, Phone Number & Email Address. This is used to help keep track of your points. We will NOT sell, rent or share these details with anyone. You can opt out of this rewards program at anytime by contact us.
*Gift Cards, Classes/Workshops, Retreats, Postage & Specials are excluded from the rewards program.
*Reward coupons need to be used within 1 months and are not redeemed for cash.
For more information, please contact the store.





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